Refund policy

We have a 30-day return policy, which means you can request a return within 30 days of receiving the item.

Returns are subject to conditions and your item must be in the same condition as it was received, unworn or unused, labelled and in its original packaging. You will also need to provide a receipt or proof of purchase.

To get started, you can contact us at info@yzjglobal.com. Please note that returned items need to be delivered to the following ADDRESS:Room 101, Unit C, Shung King Creative Park, You Song Community, Long Hua Street, Long Hua District, Shenzhen, GD, 518110, CN.

If we accept your return, we will send you a return shipping label along with instructions on how and where to ship the package. We do not accept items returned without a return request.

If you have any questions about returns, you can contact us at 13198083@qq.com at any time.

 

 

Damage and problems

Please inspect your order upon receipt and contact us immediately if it is defective, damaged or misshipped so that we can assess and correct the problem.

 

 

Exceptions/non-returnable items

Certain types of goods cannot be returned, such as perishable goods (such as food, flowers, or plants), customized products (such as special orders or personalized products), and personal care products (such as beauty products). We also do not accept returns of hazardous materials, flammable liquids or gas products. If you have questions or concerns about a particular product, please contact us.

Sorry, we do not accept returns of promotional products or gift cards.

 

 

barter

The quickest way to make sure you get what you need is to return it and buy a new item when the return is accepted.

 

 

Eu 14-day cooling-off period

Notwithstanding the above, if the goods are shipped to the EU, you have the right to cancel or return the order within 14 days without reason. As mentioned above, your item must be in the same condition as it was received, unworn or unused, labeled and in its original packaging. You will also need to provide a receipt or proof of purchase.

 

 

refund

Once we have received and examined your returned item, we will inform you whether to approve a refund. If approved, the refund will be returned to your original payment method within 10 working days. Keep in mind that your bank or credit card company will also need some time to process and post a refund.

If you have not received your refund within 15 business days after we have approved your return, please contact us at info@yzjglobal.com.